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A SMART MAILBOX FOR TRAVELERS

Make a service for displaced people in 2 weeks

CHALLENGE

How can a homeless person provide a permanent address to obtain benefits if they don’t have a home?

SOLUTION

Utilize cluster box units [CBU] and branded drop boxes for a new kind of mailing system.

MY ROLE

I worked on a team with 2 experience designers but focused on creating mockups and visualize how the mailbox would live in the world.

66% of homeless people have been inconvenienced by not having a physical address.

anonymous surveys and in-person interviews

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Placed on the physical grounds of private properties, Snailboxes are therefore registered as actual addresses.

 

In many instances, a PO Box is not approved as a physical address and will not solve the problems that not having an address creates. PO Boxes can be expensive and a burden to those already struggling, but if we engage voluntary nomads (RV & houseboat dwellers) as subscribers their fees can help pay for those who cannot afford it.

PROBLEM + OPPORTUNITY

A MOBILE-FIRST SOLUTION

Many of the homeless depend on phones as a lifeline but can’t afford data plans.

 

They rely on public wifi networks to access services and communicate. This is why a mobile-first solution is so important. Creating an alternative physical mailbox allows homeless or displaced persons to receive mail at public spaces and register for services that require a physical address.

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ONBOARDING

Users can sign up online where they choose a Snailbox location and set a PIN number. Coupon codes will be sent by request to those who are unable to pay for the service.

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PROCESS

mindmap

emotional journey

UI prototype

app sitemap

survey results

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mind map / research
UI protoype
sitemap of snailbox
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VALIDATION

MALE INTERVIEWEE

in-person

“the library idea is really good because lots of homeless people use the resources there...if i was still homeless, i would use this service"

FEMALE INTERVIEWEE

in-person

“it would be very useful for someone like me, who lives in a different place every couple of months.”

FEMALE INTERVIEWEE

online survey

 

“[i have been inconvenienced by] not receiving important, time-sensitive court documents, denials for health insurance and other government benefits.”

DATE

august 2017

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TEAM

ruthie edwards - XD

katrine limseth - XD