A SMART MAILBOX FOR TRAVELERS

 

the ask: make a service for displaced people

timeline: 2 weeks

CHALLENGE

how can a homeless person provide a permanent address to obtain benefits if they don’t have a home?

SOLUTION

utilize cluster box units [CBU] and branded drop boxes for a new kind of mailing system.

MY ROLE

concept

documentation

interface + visual design

prototyping

ABOUT

we’re developing an alternative mailbox for people without a permanent address to receive the print mail they need for employment and government services so they can work toward breaking the cycle of homelessness.

many homeless men and women feel comfortable using resources like public libraries and community centers, which is why snailbox will be within walking distance of these buildings.

ONBOARDING

users can sign up online where they choose a snailbox location and set a PIN number. coupon codes will be sent by request to those who are unable to pay for the service.

SUSTAINABILITY

by engaging voluntary nomads (RV & houseboat dwellers) as subscribers, the cost for those who cannot afford it will be covered by their fees.

we found that 66% of homeless people had been inconvenienced by not having a physical address.

anonymous surveys and in-person interviews

PROCESS

research

wireframes

validation

VALIDATION

MALE INTERVIEWEE

in-person

“the library idea is really good because lots of homeless people use the resources there...if i was still homeless, i would use this service"

FEMALE INTERVIEWEE

in-person

“it would be very useful for someone like me, who lives in a different place every couple of months.”

FEMALE INTERVIEWEE

online survey

 

“[i have been inconvenienced by] not receiving important, time-sensitive court documents, denials for health insurance and other government benefits.”

TEAM

ruthie edwards - XD

katrine limseth - XD

DATE

august 2017 • 2 weeks